Neighborhood Liaison Training
Suggested Training topics
April 2008
Components:
- Written and oral
- Customer Service
- Public Relations/ Public Speaking
- Presentation design
- Develop Neighborhood Groups
- Telling Our Stories
- Building capacity
TOPIC: Strategies
Components:
- Develop strategies
- Programs
- Research
- Problem ID & Resolution
- Training – design and provide
- Project Management
- Problem-solving
TOPIC: Political Savvy
Components:
- Discretion/confidentiality
- Knowledge of how government works
- Interpret and apply laws, ordinances, and policies
- Communication
TOPIC: Cultural Competency
Components:
- Relate to varied backgrounds
TOPIC: Conflict Mediation
Components:
- Mediation – public and private
- Conflict management (engagement)
TOPIC: Neighborhood Outreach
Components:
- Involve residents in discussion
- Promote sense of community pride
- Encourage collaboration and partnership
- Assess neighborhood issues and needs
- Inter-agency collaboration
- Relationships
- Foster communication
- Layers/tools for strategic thinking
- Interpersonal skills
- Facilitation
- Listening
- Neighborhood revitalization
- Produce neighborhood plans
